The player from Bosnia and Herzegovina is experiencing difficulties withdrawing his winnings due to ongoing verification. Since the casino hasn’t provided any alternative solution to verify the player, we were forced to close this complaint as ‘unresolved’. After reopening the complaint at the Mostbet casino’s request, the player had finally been verified, and he confirmed a successful withdrawal. The player from Vietnam requested a withdrawal less than two weeks prior to submitting this complaint. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from India was experiencing difficulties withdrawing his allegedly unused deposit due to a blocked account after unsuccessful verification.
The player from Brazil had faced difficulties withdrawing his winnings from an online casino due to limited payment methods. He had deposited funds using a credit card from Nubank, but the casino had informed him there were issues with this bank. The Mostbet casino had not provided an alternative withdrawal method, which left the player waiting for a response for over 13 days. Despite our attempts to mediate the situation, the casino had not initially responded.
Upon completion of the verification process, the Mostbet casino had stated that the player’s account was unfrozen. However, the player insisted on a full refund of his deposits, arguing that the casino was illegal in his country. The casino maintained that lost funds were not refundable and that there had been no incorrect debits from the player’s balance. The Complaints Team, after reviewing the evidence provided by the Mostbet casino, concluded that the player had lost all his funds and hence, the complaint was rejected. The player from Mexico is having trouble with withdrawals since winning at slot machines. His account was blocked without explanation after reaching out to technical support. Later the casino shared the news the account was finally verified. The player confirmed this, so we closed the comaplint as resolved. The player from Italy had complained about technical problems related to live roulette. Furthermore, the player had been told that the Mostbet casino didn’t accept players from Italy, when he had pointed out technical glitches.
Later, the casino requested to reopen the complaint and stated that the player’s account was now active. Despite our efforts to confirm this with the player, there was no response, leading us to reject the complaint. The player from Bangladesh had their account blocked without further explanation. Eight months later, we reopened the complaint as per the casino’s request. The player did react to the allegations, however, did not respond to the asked questions. We closed the complaint as ‘Rejected’ because the player stopped responding to our messages and questions. The player from Ukraine had her account blocked after a verification call. The player confirmed that her winnings were credited to her, so we closed complaint as resolved. The player from Peru had his winnings of 580 PEN withheld by Mostbet Casino, who claimed a violation of rule 2.10. However, the player insisted that he hadn’t committed any foul and, despite repeated requests, the casino refused to clarify which specific rule had been broken.
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The casino confirmed that the funds had been successfully credited to the player’s gaming account, which the player later confirmed. A player from India is awaiting her first deposit bonus and 250 free spins for the last 16 days. Despite repeated follow-ups, she gets the same response that the issue is still under investigation and has received no email support. Despite sending the required documents, he didn’t receive a response for a month. We rejected the complaint based on the fact the player focused soloely on sportsbetting. As we don’t have insight into this sphere of gambling we referred the player to platforms that might able to help and rejected the complaint. The player from Peru had been unable to withdraw his winnings after account verification.
Despite his inquiries, the issue had been repeatedly deferred to the Mostbet casino’s finance department. The Complaints Team had recommended he contact his payment provider for an investigation, as the casino could not directly resolve the issue. They had also advised him not to deposit more funds until the issue was resolved. The player had been asked to provide payment proof, but failed to respond to further communications. Consequently, we had been unable to continue the investigation and the complaint was rejected. We rejected the complaint because the player didn’t respond to our messages and questions.
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The player’s issue had been related to a sports betting game and he hadn’t used any bonus. After the intervention of the Complaints Team, the Mostbet casino had informed the player that his winning bet had been verified and credited to his account. The player confirmed receipt of his winnings, and the complaint was subsequently marked as resolved. The player from Peru had reported an issue with withdrawing his winnings of 260 PEN from MOSTBET, despite having passed all requested verifications. The casino had informed him of a violation of rule 2.10, but did not provide specific details. After two and a half months, the funds had still not been released and attempts to resolve the issue through chat and email had been unsuccessful. The Mostbet casino had responded stating that the player’s account was active and the winning bet was under verification, but was later successfully accrued. The Complaints Team had attempted to extend the complaint resolution time, but without confirmation from the player, the complaint was eventually rejected. The player from Bangladesh was unable to withdraw his winnings of 4,68,490 rupees from Mostbet casino due to a name discrepancy during the ID verification process. His withdrawal attempts had been continually canceled over a four-day period.
- The casino had responded by stating that the account verification process could take up to 60 days or longer.
- The player from China had been unable to bind his mobile number to his Mostbet account, which was a requirement for withdrawals.
- The player from Portugal has requested the permanent closure and deletion of their casino account.
- The player from Vietnam requested a withdrawal less than two weeks prior to submitting this complaint.
The player provided his login details to another person and his account has been hacked. The player struggles to withdraw his money as his request is keep getting rejected. After our intervention, we were able to help the player to get their winnings. The player from Hungary had his account blocked without an explanation. The player from Colombia had his account blocked without further explanation. The player from Thailand had his account blocked without further explanation. The player from Bangladesh’s account was blocked and he is seeking guidance on how to reopen it.
Later, the Mostbet casino reconsidered its original decision and decided to temporarily unblock the disputed account and pay out the disputed funds. He has confirmed that his balance was successfully paid out after approximately 2 months. The player from Portugal claimed that 140 euros had disappeared from his casino account and nothing had been done despite his attempts to contact support. In an attempt to understand and resolve the situation, we had requested additional information from the player.
The player’s unable to withdraw as all of his requests are rejected. Upon using a different payment method the player successfully made a withdrawal and received their payment. The player from Czech Republic has submitted a withdrawal request less than two weeks prior to contacting us. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint. The deposit was credited to the player’s account, but he stopped responding to the complaint and it was closed as “rejected”. We’ve thoroughly reviewed MostBet Casino and gave it a Very high Safety Index, which is the best rating any casino can get from us. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more. Our casino services are strictly intended for individuals aged 21 and above.
The player had then been able to successfully withdraw his winnings and this complaint had been closed as resolved. The player from Brazil had informed the casino of his gambling addiction and requested account blocking. However, due to the Mostbet casino’s non-responsiveness, he had continued depositing and lost R$4,500. The Mostbet casino had also demonstrated non-compliance with responsible gambling policies by ignoring his request for permanent blocking. We had provided advice on how to request self-exclusion more effectively and extended the response time by 7 days. Unfortunately, due to the lack of response from the player, we had to reject the complaint, but we remained open to assist should the player decide to resume communication. The player from Tunisia reported that his Mostbet account had been frozen shortly after depositing 172 USDT. Despite completing a Skype call for verification, he had been informed that the process could take up to 60 days. He claimed his account was frozen immediately after the deposit and he hadn’t used the account yet.
